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ISO 9001

Quality Management System

ISO 9001 is the internationally recognized global standard for Quality Management Systems (QMS). It confirms an organization’s commitment to improving quality, delivering more efficient operations and improving customer satisfaction.

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What Is ISO 9001?

ISO 9001 is an international standard that provides businesses with a framework to implement a Quality Management System (QMS), increasing efficiency and identifying new business opportunities.

Businesses focus on client satisfaction through consistent quality products and services.

ISO 9001 was developed by the International Organization for Standardization (ISO) to help organizations achieve excellence by maintaining a high standard of quality and service by meeting statutory and regulatory requirements.

To find out more, read our guide on the role of customer feedback in quality management.

Scroll down for more details about the benefits of ISO 9001, how to become certified, and the journey to becoming certified.

Amtivo is accredited for ISO 9001 by the ANSI National Accreditation Board (ANAB).

what is iso 9001

What Are the Benefits of ISO 9001?

customer satisfaction - ISO 9001

Enhanced Customer
Satisfaction

employee engagement - ISO 9001

Employee
Engagement

improved quality management - ISO 9001

Improved Quality
Management

better decision making - ISO 9001

Better
Decision-Making

consistency standardisation - ISO 9001

Consistency &
Standardization

increased efficiency - ISO 9001

Increased
Efficiency

Continuous Improvement Culture - ISO 45001

Continuous
Improvement Culture

regulatory compliance - ISO 9001

Regulatory
Compliance

Risk Management - ISO 9001

Risk
Management

Strong Supplier Relationships - ISO 9001

Strong Supplier
Relationships

Global Recognition - ISO 9001

Global
Recognition

Market &
Competitive Advantage

Key Requirements of ISO 9001

The ISO 9001:2015 standard outlines a number of requirements that organizations must meet to demonstrate their commitment to quality. These include:

tick-icon - ISO 9001

Customer focus

Organizations need to show an understanding of how to meet their customers’ needs and expectations while striving to enhance customer satisfaction.

tick-icon - ISO 9001

Continual improvement

Regular assessments are required to improve the effectiveness of a QMS to achieve better results and enhance performance. These should be both internal and external assessments.

tick-icon - ISO 9001

Leadership

Senior leaders and top management need to provide strong guidance and commitment to the QMS in place, promoting a culture of quality throughout the organization.

tick-icon - ISO 9001

Evidence-based decision making

Informed decisions should be made based on the analysis and evaluation of data and information within the organization, to enhance overall quality.

tick-icon - ISO 9001

Process approach

To achieve the desired outcomes and improve their overall performance, an organization should identify, understand and manage its processes and procedures.

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Relationship management

As well as internal processes and procedures meeting the quality standard, a focus should be put on establishing and managing strong relationships with high-quality suppliers, partners and stakeholders.

How to Become Certified

It’s an easy process to become ISO 9001 certified.

To achieve ISO 9001 certification, you must show evidence that your Quality Management System (QMS) meets the standards needed for certification.

Our expert ISO auditors will conduct a comprehensive multi-stage assessment process to audit your QMS and determine if it meets the global standard requirements.

After an initial assessment, our auditor will provide a full report outlining any recommended action you need to take to reach certification.

Once these requirements are in place, our Amtivo auditors will revisit for a second stage assessment of your QMS and ISO 9001 certification is then issued if the standard is met.

How to become certified

Why You Should Choose Amtivo

Our team of experts are with you every step of your certification journey.
 
  • Our accreditation by ANAB guarantees that your ISO certificate will be recognized worldwide
  • Our US-based team will provide solutions to suit your individual needs
  • Our auditors are qualified, experienced and experts within their field
  • We have no hidden costs and do not charge admin or registration fees
  • We offer flexible contracts so you are not tied in
  • 94% of Amtivo clients have said they are ‘likely’ or ‘very likely’ to recommend us
  • We are open, honest, and approachable – we work in partnership with our clients
why choose amtivo - ISO 9001

The ISO 9001 Certification Journey

Get in touch for a free quote from one of our experienced team to get your ISO 9001 quality management certification journey underway. Our quotes will reflect your organization's specific requirements.

STEP 1
STEP 2
STEP 3
STEP 4
Help You Prepare

Our team will get in touch to outline the process and explain the plan for your initial assessment. We can also signpost you to any resources that you might find useful on your journey to becoming certified.

Identify Gaps

Referred to as a “Stage one assessment”, our auditor will conduct an initial review of your management system to determine if the core requirements of the standard are being met. We will provide a detailed report outlining the areas you need to focus on in order to comply with the requirements.

In-Depth Review

When you are ready, an auditor will conduct a “Stage two assessment” to establish if your organization meets the standard’s requirements. We review actions taken to address findings raised at Stage One, and our auditor will make a recommendation as to whether certification can be issued based on the audit outcomes.

Certification Issued

Following a review by our Compliance Team, a decision will be made as to whether your certification can be issued.

For more details about the certification process please click here.

The ISO 9001 Certification Journey

Get in touch for a free quote from one of our experienced team to get your ISO 9001 quality management certification journey underway. Our quotes will reflect your organization's specific requirements.

STEP 1
Help You Prepare

Our team will get in touch to outline the process and explain the plan for your initial assessment. We can also signpost you to any resources that you might find useful on your journey to becoming certified.

STEP 2
Identify Gaps

Referred to as a “Stage one assessment”, our auditor will conduct an initial review of your management system to determine if the core requirements of the standard are being met. We will provide a detailed report outlining the areas you need to focus on in order to comply with the requirements.

STEP 3
In-Depth Review

When you are ready, an auditor will conduct a “Stage two assessment” to establish if your organization meets the standard’s requirements. We review actions taken to address findings raised at Stage One, and our auditor will make a recommendation as to whether certification can be issued based on the audit outcomes.

STEP 4
Certification Issued

Following a review by our Compliance Team, a decision will be made as to whether your certification can be issued.

For more details about the certification process please click here.

Free ISO Certification Software

Available from Q4 2024

  • Available for ISO 9001, ISO 14001, ISO 27001 and ISO 45001.
  • Detailed user guides and videos explain the requirements of the standard
  • No ISO experience necessary – simply follow step-by-step instructions
  • Built-in templates are easy-to-follow and personalize for your business
  • Store, link to, and manage important documentation all in one place
  • Track your progress and identify important actions
  • Simplify the auditing process through easy access to critical information
iso certification software

Implementing ISO 9001

Elevating your Quality Management System (QMS) to meet ISO 9001 standards is a collective effort involving a variety of departments. Training courses are essential to prepare your teams and support them in understanding this certification. Amtivo offers a variety of ISO 9001 training courses to meet your needs. 

Our courses are created by quality management experts and cover implementation strategies, auditing techniques and continuous improvement practices. 

ISO 9001 FAQs

Who can benefit from ISO 9001?

Any type and size of organization can benefit from ISO 9001 certification. It helps organizations and businesses prioritize quality, be more efficient and improve client satisfaction.

By achieving an ISO 9001 certification, your organization can enjoy better industry standing and brand trust as others recognize your increased quality in products and services and in internal actions.

Becoming ISO 9001 certified can be a great next step for organizations who are looking to:

  • Increase efficiency and quality
  • Create a consistent level of quality across all outputs
  • Improve customer satisfaction
What is ISO 9001:2015?

ISO 9001:2015 is the most up-to-date version of the standard for quality management. 

What are the key principles and ISO 9001 requirements?

ISO 9001 contains eight key principles of quality management:

  • Customer focus and customer satisfaction
  • Leadership
  • Involvement of people
  • Process approach
  • A systematic approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationship
What industries implement ISO 9001?

ISO 9001:2015 is implemented by all types of organizations across all industries. According to the ISO survey, over 1.2 million certificates were issued worldwide.

As the standard focuses on maintaining consistent, impeccable customer surveys for your clients, ISO 9001 can benefit any organization that wishes to improve customer experience and be more efficient with aligned procedures and policies.

Can ISO 9001 help grow your business?

There are three ways in which becoming ISO 9001 certified can grow your business:

  • By increasing your quality standards, you can tap into new, larger customer pools. Many industry professionals seeking external services may use ISO qualifications to differentiate competing organizations and help inform their decisions. By becoming certified, you could increase your chances of winning new business.
  • Because ISO 9001 focuses on improving process efficiency, your organization can begin to save money. By providing a platform for better organization and communication and placing your clients’ needs at the center of operations, your organization can avoid wasting money on actions clients don’t really need.
  • As your organization grows, new employees can be trained to adopt and maintain efficient processes and quality practices. Becoming ISO 9001 certified can help your organization become process-based so it isn’t reliant on just key individuals who may not always be present, proving its capability to succeed.
What factors affect ISO 9001 return on investment?

Making a return on investment when implementing and maintaining an ISO 9001-certified QMS can depend on a number of factors:

  • How long it takes for your organization to become certified
  • Maintenance of your QMS after certification
  • How your organization displays its certification in marketing and PR materials
  • The level of new business gained after ISO 9001 certification
How long does certification last?

ISO 9001:2015 certification will last for three years and is subject to mandatory assessments to ensure compliance. At the end of the three years, your organisation will need to complete a recertification assessment to become recertified to the standard.

How do I get started with a Quality Management System?

As a business, you probably already have many processes and procedures in place to build a basis for your Quality Management System (QMS). An external consultant can provide guidance to help you implement your full system.

Amtivo, formerly Orion Registrar, is an independent certification body, so cannot provide consultancy services. We can, however, provide training on this standard to help your team learn about the requirements for ISO 9001 certification and lots of other useful tools to support you on your certification journey, before becoming certified.

We offer implementation training and awareness training for multiple ISO standards. For further information on ISO 9001 training, click here and contact our team.

Can ISO 9001 be integrated with other standards?

Absolutely! ISO 9001:2015 has been created under the Annex SL structure. This structure has been designed to share the same features across multiple standards for documentation, policies, procedures and processes.

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